Guide to the Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee records, 1997-2000
Special Collections, James P. Adams Library
Rhode Island College
600 Mount Pleasant Ave
Providence, RI, 02908
Tel: 401-456-8380
email:digitalcommons@ric.edu
Published in 2025
Collection Overview
| Title: | Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee records |
| Date range: | 1997-2000 |
| Creator: | Rhode Island College (1960-). |
| Extent: | 0.2 cubic feet. |
| Abstract: | Correspondence, minutes, and workshop papers from the Quality Service Steering Committee, focused on improving the service standards and student satisfaction at Rhode Island College. |
| Language of materials: | English. |
| Repository: | Special Collections, James P. Adams Library |
| Collection number: | CA-0091 |
Scope & content
The collection contains correspondence, reports, and workshop documents of the Quality Service Steering Committee. Correspondence between committee members, administrators, and quality service trainers, such as Katherine Carey Baker. Several workshop training documents assumed to have been used in the training program are included. A report was presented April 2000, comparing the results of the Committee’s program with its stated goals, which were surpassed.Access Points
Subject Organizations- Rhode Island College (1960-)
- Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee
Arrangement
The collection was arranged in original order.
Biographical/Historical Note
The Quality Service Steering Committee was formed in October 1997 by Rhode Island College President John Nazarian. The Committee was initially named the Customer Service Satisfaction Steering Committee, but the name was changed before November 3, 1997. As of April 2000, the Committee organized the training of at least 470 faculty/staff members and students in customer service with the assistance of five service trainers.Access & Use
| Access to the collection: | The collection is open for research. |
| Use of the materials: | The collection contains correspondence, reports, and workshop documents of the Quality Service Steering Committee. Correspondence between committee members, administrators, and quality service trainers, such as Katherine Carey Baker. Several workshop training documents assumed to have been used in the training program are included. A report was presented April 2000, comparing the results of the Committee’s program with its stated goals. |
| Alternate form: | The collection has not been digitized and is not available online. |
| Preferred citation: | Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee records, CA-0091, Special Collections, James P. Adams Library, Rhode Island College. |
| Contact information: | Special Collections, James P. Adams Library Rhode Island College 600 Mount Pleasant Ave Providence, RI, 02908 Tel: 401-456-8380 email:digitalcommons@ric.edu |
Administrative Information
| ABOUT THE COLLECTION | |
| Acquisition: | The collection was in the holdings of Special Collections prior to 2019. |
| Processing information: | The collection was described under the supervision of Digital Archivist and Special Collections Librarian, Veronica L. Denison by Special Collections intern Kevin Eian Bennett in 2025. |
| ABOUT THE FINDING AID | |
| Author: | Finding aid prepared by Kevin Eian Bennett. |
| Encoding: | This finding aid was encoded by Veronica L. Denison, 2025 |
| Descriptive rules: | Finding aid based on Describing Archives: A Content Standard (DACS) |
Additional Information
| Location/Existence of copies: | The collection has not been digitized and is not available online. |