Rhode Island College. Presidential Committees and Task Forces. Quality Service Steering Committee records (CA-0091)

Biographical/Historical Note

The Quality Service Steering Committee was formed in October 1997 by Rhode Island College President John Nazarian. The Committee was initially named the Customer Service Satisfaction Steering Committee, but the name was changed before November 3, 1997. As of April 2000, the Committee organized the training of at least 470 faculty/staff members and students in customer service with the assistance of five service trainers.